Specification request form Customer satisfaction form Company overview Product information Technical library Contact         Specification request Online feedback Customer satisfaction Location         Customer satisfaction form Customer Feedback is most important in our continuous improvements process. Thank you for assisting. Company Company Location Name Job Function Michell Contact     Criteria Dissatisfied Content Satisfied 01. Communication 1 2 3 4 5 6 Are Michell Bearings' representatives easily accessible ? 02. Customer Contact 1 2 3 4 5 6 Is the frequency of Michell direct contact appropriate ? 03. Tender Response 1 2 3 4 5 6 Does the tender response time meet the customers expectations ? 04. Tender Documentation 1 2 3 4 5 6 Does the technical and commercial content meet the customers expectations ? 05. Conformance of Product / Service 1 2 3 4 5 6 Does the product / service offered meet the customers expectations or requirements in terms of design intent ? 06. Contract Documentation 1 2 3 4 5 6 Does the documentation supplied (order acknowledgment, GA drawing, invoices, packing lists, instruction manuals) meet the customers expectations ? 07. Delivery Performance (Documentation) 1 2 3 4 5 6 Is the contract documentation delivered to the dates expected by the customer ? 08. Delivery Performance (Product / Service) 1 2 3 4 5 6 Are the products / services delivered to the dates expected by the customer ? 09. Quality of Product / Service 1 2 3 4 5 6 Does the quality of the delivered product / service meet the customers expectations ? 10. Performance & Reliability of Product / Service 1 2 3 4 5 6 Does the product / service perform to the customers expectations ? 11. Cost of Ownership 1 2 3 4 5 6 Is the customer satisfied that they are receiving value for money and/or experiencing appropriate cost of ownership ? 12. Operational Support 1 2 3 4 5 6 Is the customer receiving / experiencing the appropriate level of support for products in service ? 13. Employee Commitment 1 2 3 4 5 6 Do the responses and actions of Michell Bearings' employees match the customers expectations ? 14. Overall Perception 1 2 3 4 5 6 What is the customers overall perception of Michell Bearings ? Additional comments Suggested improvements   Legal information Site help